FREQUENTLY ASKED QUESTIONS
CANVAS AND FRAMED PRINTS
HOW DO I CUSTOMISE MY ORDER?
When on the single product page, click on the ‘customize’ button, this will send you through to an editor where you can customize your order.
Click on ‘Add Image’ and add your custom image from your pc (or drag and drop).
You can resize your image to the size you want and if you click on advanced editing, you can edit the look of your image!
HOW DO I USE COLLAGE EDITOR?
Click on the ‘customize’ button on the product page. Once your editor opens, select ‘layouts’ from the top bar options and pic which collage layout you prefer.
Click on the individual squares to upload your image for that square.
Click ‘Done’ and your collage is ready to order!
HOW DO I CUSTOMISE THE SPLIT CANVAS PRODUCT?
Customising is not available for the split canvas. Please use the ‘Upload Image’ button to upload the image you would like to be split and choose your split preference.
HOW THICK ARE THE FRAMES OF YOUR CANVAS PRINTS?
Our frames are always 3 cm thick, We have chosen to use 3 cm thick frames because they are sturdy and give a good quality result. At the same time the chances of the frame warping is very small with a 3 cm thick frame. But most importantly, this looks great on your wall!
HOW DO I HANG MY CANVAS?
The canvas comes with a FREE hanging kit and is easy to use.
HOW DO I CLEAN MY CANVAS?
With a damp cloth softly wipe your canvas print. Do not use a scouring pad, this can take off the ink.
STRETCHED CANVAS VS UNSTRETCHED CANVAS: WHAT’S THE DIFFERENCE?
Stretched canvas prints are printed and then stretched around a frame, whereas unstretched canvas prints are simply printed onto a flat piece of canvas, which can then be rolled up and transported easily. Generally speaking, most people will opt for Stretched Canvas Printing, because it represents a complete product which can be hung upon arrival at your home or exhibition.
CAN THE CANVAS BE USED OUTSIDE?
Our inks are water based, which does not make the canvas suited for outside use. The wood and canvas will become saturated with moist and start to warp. If you want to hang the canvas outside, it will only remain pretty for one season.
CAN I ADDED A TEXT ON THE CANVAS?
Yes, this is possible. You can use the ‘ad text button’ in the ordering system to indicate that you want text on the canvas and tell us your desired text, font and position on the canvas.
HOW DO I CREATE A COLLAGE?
Choose from our collage layout options or send us a direct email of what type of layout you are looking for.
HOW GOOD IS THE QUALITY OF MY CANVAS?
We aim for top quality! You should not expect anything less from us. Despite our low prices, we dare to say that we deliver the best quality possible. We work with the most modern and colour-correct printing technology available. Our inks are UV-resistant and do not fade. The frame is made from durable thick wood which prevents the canvas from bending. Behind the canvas material, we mount a sheet of cardboard to add firmness. This also prevents the canvas material from becoming see-through.
DELIVERY AND PAYMENT
HOW CAN I PAY FOR MY ORDER?
We have safe and variety of payment options available.
CAN I PAY SECURELY ON PICTURE-PERFECT PRINTING?
Of course! Our payment system is very secure and reliable. All payments are processed through a secure connection.
WHAT ARE MY SHIPPING COSTS?
A fixed amount of R99 will be asked for shipping in South Africa.
CAN I TRACK-AND-TRACE MY SHIPPING?
Yes, we will send you an e-mail with your track-and-trace number when we have dispatched your order. After clicking on the link you will know exactly when the parcel will be delivered to you.